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If you are experiencing a problem or performance issue with
SmartVizor, review the following solutions to see if they may
resolve your issue.
We?ve compiled a list of troubleshooting techniques that may
help you isolate and resolve problems associated with SmartVizor.
Click here to access the troubleshooting section of the website.
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Database Performance Tuning
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Due to the tight integration between a SmartVizor design and
the associated database back-end, database performance can significantly
affect SmartVizor's overall performance. There are several issues
that contribute to database performance. Below are some design
considerations to keep in mind to achieve maximum performance.
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Network latency: If your database is located on a network
drive, the performance will be limited by the latency of
the network itself. The faster the network, the faster the
data can be retrieved and updated. For maximum performance,
keep the data on the local PC's hard drive.
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Database table size: One way to improve performance is to
break the data up into separate database tables. This will
result in smaller database table sizes which will in turn
result in faster loading times. For example, a school may
store student information in several tables based on grade
level, so a high school may have three tables, 10th Grade,
11th Grade, and 12th Grade, rather than storing all the
students information in a single database table.
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Image and signature size: If you are storing images and/or
signatures in a database, it is very important to keep image
size as small as possible to maximize performance. Images
typically occupy the vast majority of space in a database.
When you acquire an image or signature, do so at the lowest
resolution and image quality that produces an acceptable
image for your application. If you plan to store a large
number of images in a database, a good alternative is to
store picture paths in the database rather than the actual
image file binary data. For additional information, see
the Mail Merging with an Image Database section below.
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Database type: The type of database you use will affect
database performance. SmartVizor's Sample Database uses
Microsoft Access. Access is suitable for standard database
applications, typically up to database sizes of around 2
GB. However, performance may drop off before that. If you
intend to add upwards of 500 records with pictures, you
should consider moving to an enterprise level database such
as Microsoft SQL Server, or Oracle.
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PC RAM and hard disk space: If you are working with a large
database, the more RAM and free hard disk space your PC
has, the better. When working with data from the database,
it is loaded into your PC's memory. If your PC has limited
resources, performance may be slowed significantly. If you
are working with a large database, a minimum of 512 MB of
RAM is recommended.
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Database Errors: No Templates Listed
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If you are getting database related errors or SmartVizor doesn't
list any templates in the Create New Document dialog, you may
need to update a component of Microsoft Windows or Microsoft
Data Access Components (MDAC). Try searching http://www.microsoft.com
for MDAC, then download and install the latest version on your
PC. A link to the MDAC download page is provided below.
Microsoft Data Access Components (MDAC) Downloads
Microsoft Excel?
If you use a Microsoft Excel? database and some of the database
records aren't showing up properly, your database may have formatting
applied to columns that prevent it from working properly. You
may need to create a new spreadsheet and re-enter the data.
Don't use copy-and-paste or you could end up copying the problematic
formatting.
A common symptom is when leading zeros are not shown in SmartVizor.
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