If you are having trouble downloading SmartVizor software, please check the following:

• Make sure that the URL address is spelled correctly

• Make sure you have enough free disk space

• If the download keeps disconnecting, try downloading with FlashGet or some other safe download application

• If the file is corrupted after you download it, try downloading again

If you are a registered SmartVizor user and have lost your license key, you can retrieve your license key by sending a request to support@uccsoft.com with 'Lost License Key' as the subject. Include the following registration information:

• Name

• Address

• Phone Number

• Email

• Purchase Date

If you are having trouble with SmartVizor installation, please check the following items:

• If you just ordered SmartVizor and are looking for the download location, check your email for directions.

• If you are trying to install SmartVizor and your system starts a different installation program, either clean-up your Windows'? Temp folder and try again, or right-click on the downloaded setup kit to extract the contents to a temporary folder (using WinZip?), and then manually run Setup.exe.

• If the installation process hangs, stop the installation, close all other running applications that may be preventing the setup kit from copying certain files, and try running setup again.

• Check that your system meets the minimum system requirements, and try to clean-up resources to make sufficient room for the installation

• If SmartVizor complains that the setup is incomplete, a few key files are probably missing. Try either obtaining those files from your operating system vendor or contact our technical support team.

We?ve compiled a list of troubleshooting techniques that may help you isolate and resolve problems associated with SmartVizor. Click here to access the troubleshooting section of the website.